Delivery typically takes 1-2 business days, depending on your location.
Shipping fees are calculated based on the delivery address and weight of your order. Fees will be shown at checkout before you finalize your order.
Yes, once your order is shipped, we will contact you and send the lalamove link to you where you can monitor your package.
If you miss the delivery, the courier will either attempt another delivery or leave instructions on how to reschedule or collect your package.
We accept payments via credit/debit cards, Paypal, Dragon pay, and bank transfers.
The payment must be made in advance through e-wallets such as PayMaya, DragonPay, online banking, or other available methods. COD is not available.
Yes, we will ensure that your credit card is safe. We will protect your personal and payment information.
No, we only offer refunds or exchanges if you received a damaged product. We can't also just refund your item if you don't have a proof/video during unpacking your items.
Yes, we can send you a photo of your orders before we pack and ship it to you.
You can reach us via email at ophelie.btg@gmail.com . We're available Monday to Saturday from 9 AM to 6 PM.
Currently, we operate online only. Follow us on social media for updates.
You can leave your feedback and ask questions through our email, Facebook, or the feedback section on our website.
